corporate mantra
Welfare of
Customer
Its important to work for customer welfare and not to see the sourcing as a pure business transaction with customer. Its very important to make sure that customer reaps out healthy trade profits when transacted through Maruti. This means making customer well aware of strategic business circumstances prevailing in markets, demand-supply situation and also provide them with critical feedback and inputs over pricing trend . Maruti is always pro-active in interacting with customers in relation to technical discussions, new product developments, in trying out new alternative solutions, applications, products, banking convenience, likely costs etc. Maruti, at the discretion of customers prefers to get involved in their processes.
Winning
New Customers
A new customer is a new relationship to us. A new beginning for us. A new addition to our large network of contacts. We take care of existing customers and we do everything possible and reasonable to add a new customer to our network.
Widening Mutual Interests
with existing and new customers
Long term customer–seller is a relationship, a factor of trust and a clear evidence that everything about business transaction is OK on both sides. It also proves that transactions are in line with expected process on both sides. It’s a strong business advantage to both parties in terms of price negotiations, documentations, financial arrangements, operations, delivery commitments etc. If a seller and a buyer are well conversant with each other and are already working at comfortable levels, then It becomes a business edge to both. It’s a very common phenomenon at Maruti that often we start with sourcing just a small item for our new customer but over a period of time, end up sourcing many more items for the same customer. Widening mutual interests is an operational , financial and trusting advantage to both sides.
Aim WIN-WIN DEALING
WITH CUSTOMER
We insist that customer must win thru us either in price or in supply or in some trade factors. We don’t enjoy , We don’t prefer to get into a process with a customer where customer ends up losing on trade front. We strongly believe that association with Maruti must benefit to both parties i.e. to customer and to us. Every transaction must be aimed at win-win advantage.